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Shipping & Returns

shipping-returns

Shipping

Shipment to the 48 contiguous United States is by standard delivery in 2-4 business days. Rush delivery of 2 business days is available to these same states for an additional $15 fee if the order is received before noon Central Standard Time (CST). No overnight delivery at this time. 
Standard delivery only and add $10 for delivery to Alaska, Hawaii, U.S. Territories, Armed Forces Americas and Canada.
Libeco Linen is shipped free in the contiguous United States. 

Furniture: We ship furniture via van line service. Also known as white glove delivery, this involves two-person delivery inside your home, including placement and setup. It does not include assembly, if assembly is required. Smaller pieces such as chairs will ship either van line or freight, at the discretion of Copper Strawberry. Excellent handling of your piece is our priority. 
Furniture will usually be delivered within one to two weeks, but can take up to four weeks for delivery, depending on delivery address. In all cases of white glove deliveries, Copper Strawberry will be in contact with you on an individual basis to personally verify your delivery date.

All shipping fees are flat rate, determined by size, overall cost and distance, and will nearly always be a savings to the customer over actual costs. For furniture, you may request the actual shipping quote to verify. Shipping fees for parcels and furniture will each be calculated separately and added at checkout for the best value to the customer. 
International Shipping: Copper Strawberry has shipped to Canada, Australia and countries in Europe. Orders outside the U.S. must be made through direct contact with Copper Strawberry and not via online checkout. 
Parcels - will be shipped through U.S. Postal Service or an international parcel service such as UPS or FedEx. The customer will be the importer of record and will bear all customs brokerage fees, import customs duties/taxes and freight forwarding fees. 
Furniture - we can provide freight forwarding and assist with customs broker referral for furniture shipped from Copper Strawberry to Canada. The customer will be the importer of record and will bear all customs brokerage fees, import customs duties/taxes and freight forwarding fees.
For large dimension furniture to countries other than the U.S. and Canada, we can sometimes assist you with special arrangements.

Returns

At Copper Strawberry, your complete satisfaction is our goal, and most return requests are honored. If you must request a return, contact us immediately by email or phone for further instructions, and have your invoice or packing slip at hand. Return requests cannot be accepted after 30 (thirty) days.
You are responsible for all shipping costs on returns. All returns must be in original condition and packaging, otherwise additional charges may be applied.
Libeco Linens that have been unpackaged cannot be returned, so take care to approve of size and color before opening upon arrival. 
Returned items that are damaged or lost during return transit are the responsibility of the customer. Therefore, please have the item insured for its full value for your own protection.